All custom, special, monogrammed, and/or personalized orders (items that are ordered or custom made especially for you and usually take 2-8 weeks for delivery) are non-returnable, non-exchangeable, and non-refundable.  Customers who wish to cancel these items must do so within 24 hours of their transaction.

All holiday-themed, discontinued, and sale items are also non-returnable, non-exchangeable, and non-refundable.